FAQ’s
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How far in advance should I book your services?
We recommend booking our services as early as possible to ensure availability. Ideally, bookings should be made at least 3 weeks in advance. If you need services sooner, please call us to check for earlier availability.
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Do you have a minimum order requirement?
Yes, we have a minimum order requirement for deliveries, which is $599.
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Do you charge for delivery?
Yes, we do charge for delivery if you are more than 20 miles from 90802. The delivery fee varies depending on the location of your event. Please contact us for a specific delivery quote based on your event location.
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What areas do you deliver to?
We deliver to various locations including Los Angeles County, Orange County, and surrounding areas. If you are unsure whether we deliver to your area, please contact us for confirmation.
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What is the cancellation policy?
If you need to cancel your order, you can do so up to 7 days before the event date to receive a 25% refund of your deposit. Cancellations made within 6 days of the event will not be eligible for a deposit refund.
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Is a deposit required?
Yes, a 50% deposit is required at the time of booking to secure your reservation. This deposit will be applied to your total rental cost.
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When do I need to pay the remaining balance?
You will need to pay the remaining balance 6 days prior to your event. If payment is not received your booking will be cancelled.
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What if I'm missing equipment after the event?
We will confirm quantities and items upon pick-up after your event. If any equipment is missing, you will be charged for the replacement cost of the missing items. Please ensure all rented items are accounted for to avoid additional charges. goes here